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How do I talk to someone at United Airlines?

United Airlines is among the largest airlines that provide passengers with international as well as domestic flights. The airlines have the best in-flight and onboard services as well as a professional customer service team. Suppose the passengers have made the reservation of their flight ticket with United Airlines and wish to make any modifications to their ticket or need assistance with anything. The customer service of the airlines will be your one-stop assistance. The agents will give you the best help and assistance with everything.

How do I Speak to a Real Person at United Airlines?   

Looking to talk to a real person at United Airlines dial 1 800-864-8331 and connect quickly for all travel-related queries and get complete assistance from a customer service representative some of the queries are discussed below :

  • Any issues in booking a flight
  • Refund on reservation
  • Make changes in the reservation
  • Cancelation of flight
  • To know about miles
  • Facilities provided to a disabled passenger
  • Change in the information of passenger
  • Get information about deals and offers

How do I get through to United Airlines?

A traveler can call on united airlines phone number 1 800-864-8331 or Dial United Airlines customer service and then get through to phone number 1 800-864-8331 which will help you and provide quick assistance from customer service team available 24/7

  • The initial step is to get onto the official website of United Airlines and scroll down to look for the 'Contact us' option.
  • Once getting onto the contact us page, look for the section where all the phone numbers are available for different regions.
  • After getting onto the phone section, choose the number that is assigned there for your region.

Dial the number and follow the auto-generated prompt required to be followed before getting connected with the agent.

Press 1:  to choose Language

Press 2: If you have any general queries.

Press 3: If you wish to select your question for the solution.

Press 4:  If you need more options.

Press 5: If you wish to connect with the live person.

Press 6 to talk to live person at United and wait for some second and finally get connected to officials.

Once the IVR instructions are completed, you have to wait for a while, after which the agent will get in touch with you over call.

Via chat: Some passengers are not in a situation to talk and want to go with some other option. They can select this option to connect with a representative. This option helps the passenger remember things quite quickly, and this option also helps the passenger overcome the language barrier. As you can ask the question in any language representative will provide you with solutions in your language.

The steps that passengers need to follow are mentioned below.

  • First, go to the official website of United airlines in any preferred web browser.
  • Now choose the option of contact us.
  • Further, you need to fill out the passenger's details like the passenger's name, contact details, and registered email id.
  • Following, fill out the flight details like the date of the flight and time of the flight.
  • After this screen shows you some options, you need to select the chat option from them.
  • Now open the chat box, fill out the query in the given space, and click to submit.

The last representative will see it and send the solution within some moments.

Via Email: This is another option provided by united airlines for their passenger to connect easily with representatives, and passenger can easily send their problems by email. As passengers often asked How can I email United Airlines?

  • If a passenger wants to go with the email option, they need to go through a simple procedure. They need to open their email id and fill out the detailed query in the given space and attach a flight ticket with it (not mandatory) and send it to the official at the email handle of united airlines.
  • They will send you a solution within 24 hours on your registered email id. Following topics on which a traveler can assist with email service are here discussed below.
  • On the website, you can find the contact info at the bottom of the page too. If you have some documents supporting your issue the best option would be to email them by attaching supporting documents. Regarding booking your flight, Regarding your trip Information, Regarding Travel, Mileage Plus Program, Regarding Deals, a Broad list of Help topics

Via Social media:

You can also contact customer service team via multiple social media platforms and ask your queries

Via Facebook:

Via Twitter:

Via Instagram:

How to Talk to a Live Person in United Airlines Customer Service? 

All you need to do is make a call, and all your queries will get resolved by the airlines. United Airlines has a dedicated customer service team you can call at any hour of the day. The main line is available for Canada and the U.S., but if you wish to call from any other location or region, then you have to call the airline's local number. However, if you wish to know how I talk to a human at United Airlines from U.S. and Canada, you must follow the following steps.

How I talk to a human at United Airlines?

Dial United Airlines Phone Number 1-800-864-8331, then an automated phone call will start. Once an automated phone call will begin you will talk to real person from United Airlines, who will answers all your queries you have regarding the journey.

There are alternative service numbers given for the other language. If you wish to communicate with a person in any other language, use the other given number for the communication. Several other languages in support are German, Spanish, and Mandarin. But the hours of availability may differ between them, which is mentioned underneath the numbers on the official website.

  • To know booking assistance then need to dial 1-800-864-8331.
  • To know united products and services then dial 1-888-854-3899. Customer service hours of operation are Monday – Sunday 7 am to 11 pm
  • To know about damaged, delayed, or lost baggage and lost items you need to dial 1-800-335-2247.
  • To know cargo and animal transportation you need to dial 1-800-864-8331.

Once you dial the customer service number, an auto-generated voice will speak to you. The system will explain what words you are required to say to navigate through it. Follow the instructions to explain the reason for calling the executive of the airline.

  • For instance, you have to say 'Book a flight' to buy a flight ticket. Say 'Go back' to navigate back to the main menu.
  • The automated voice will instruct you to recite any information needed, such as your name and credit card number. You can also type if you want to prefer that mode.
  • Typing on your touchpad will help you get through the automated system quickly. Typing will be an efficient way to get through the system if you know where you need to go. The different customer service numbers will lead you to different functions.
  • Press 0 if you wish to get in touch with the operator of the airline. Once the airline's representative picks up your call, all you have to do is explain hem about your issue in detail.
  • If you have any issues related to the baggage, you can call the baggage tracking number to handle baggage issues. The issues related to the lost baggage, delay, and damage will get resolved.

On the website, you can find the contact info at the bottom of the page too. If you have some documents supporting your issue the best option would be to email them by attaching supporting documents. Regarding booking your flight, Regarding your trip Information, Regarding Travel, Mileage Plus Program, Regarding Deals, a Broad list of Help topics

Booking a flight

You can book a flight to United from the first option. You can also explore destinations where United flies. Book other options at the destination such as cars, hotels, vacation packages and cruises.

My Trips

We have managed your trips option under this category. Here you can find your travel credits and search for your trips. If you need some help regarding your trips you can find that here too. Besides that, you can look for baggage information here. If you are looking for information such as how much can you carry or if you have lost your baggage visit this option.

Travel Info

Plan your travel under this option. If you are looking for international travel information or if you have unattended minors travelling or any information regarding your travel then check this option out. Not only that but also you can also find travel day options such as aircraft info, flight status, etc. right in this menu option.

Mileage-plus Program

How to Earn and use Miles in this program can be best found here. Besides that, we also have details regarding PREMIER PROGRAM. The Credit cards and Contact info regarding this program are also available here.


This is the section to look for if you are planning a trip. Here you can find offers from the airline and deals on flights on various destinations.

If you are a veteran then also you can click on this option and find out what United has got for you. If you are trying to redeem e certificate then as well you should click on it.


Latest Covid-19 Updates, various advisories, FAQs, and help topic links, changing your tickets or canceling them can be found in here. Refunds and receipts can be done in this section. Besides that, you can find help baggage information here as well. if you are planning a trip. Here you can find offers from the airline and deals on flights on various destinations.

If you are a veteran then also you can click on this option and find out what United has got for you. If you are trying to redeem e certificate then as well you should click on it.

With the help of the ways mentioned earlier, passengers can know how to connect with United Airlines customer service. You can contact these representatives at any time as they are available 24/7 to help their passengers.

How do I call united from outside the US? 

If you are planning a trip Outside US with united airlines . A passenger can call or Dial  1-800-UNITED-1 (1-800-864-8331); you will connect with the system after calling. Then you have to choose the comfortable language, and following this, a list of options will come; you need to follow their commands.

Here you can connect with the customer support team

  • To make a new reservation, Press 1
  • To cancel the reservation, Press 2
  • To connect with the customer support team, Press 3
  • To know about miles, Press 4
  • To upgrade reservations, Press 5
  • For more options, Press 6
  • To get a refund, Press 6, then Press 1
  • For luggage-related issues, Press 6, then Press 2
  • For information about disabled passengers, Press 6, then Press 3
  • For other options, press 6, then Press 4

So the above option will help you to resolve queries related to journey

How do I contact United Airlines for a refund?

A passenger can call or Dial United Refunds at 1-800-UNITED-1 (1-800-864-8331) about any additional questions about refund requests.

If you prefer, you can mail your unused paper tickets or other ticket requests to:

United Airlines
United Refunds
Attn: Processing Department
P.O. Box 4607, Dept. NHCRF
Houston, TX 77253

Here all refunds are credited to the original form of payment used. One must follow up to seven business days for a refund to post to your credit card. If somehow the refund does not post within one billing cycle, please contact your credit card company for information. Looking For all other forms of payment, please allow up to 20 days for a refund to be processed.

What number do I call to cancel a United flight?  

  • Dial or Call 800-864-8331 to request a cancellation of a flight ticket.
  • A passenger must log in to your United Airlines account and select "My trips."
  • Verify your trip details, then Tap on the "Manage." option
  • Now it will redirect to "Cancel options" to the far right.
  • After that confirmation screen appears, including details on how the value of your ticket can be accessed for future flights.
  • Now click "Cancel trip" to complete the process.
  • As per the 24 hours flexible booking policy, if you make the bookings from the official website of united airlines and the time left on the boarding date is less than one week, you will be eligible for a waiver of the cancelation fee.
  • If the passenger makes the bookings of any economy or standard class and then cancels the flight within 24 hours of making the reservation and the time left on the departure date is more the seven days, then they will not be able to change the bookings. Still, they will receive the total fare amount as a refund.
  • Suppose the passenger's flight ticket qualifies for a refund. In that case, they can easily apply for a refund by visiting the official website of United Airlines or on the mobile application of United Airlines.
  • The refund policies will vary from region to region and county to country available on the billing address.
  • United airlines also renewed its refund policy guidelines from June 2020 and became more flexible to the passenger. If the passenger makes the bookings and their travel date between 1 March 2020 and June 2020, they cancel the flight from the United Airlines website and get the refund as per their eligibility.
  • If you purchase the refundable ticket, you are eligible to get the refund; primarily, the amount will depend upon the refund rules. If you have a non-refundable flight ticket, you are eligible to get a voluntary refund. Suppose if you make the bookings through any voucher or offer, and you cancel the flight, then you will receive a voucher that is valid for the next 12 months from the issuing date, except for the ticket purchase before 31 December 2022 and extended by the airline for the 31 December 2023
  • The refund amount you will get will depend upon many things like the date of canceling the flight and the time left on the boarding date. The canceling fee of the flight and surcharges will be calculated as the way of ticket purchased.
  • The time taken to get the refund will depend upon the mode of payment passengers use when booking the flight. If the passenger makes the bookings by using a card, they will receive a refund within eight working days, and if they purchase the ticket any other way, they will need to wait 21 working days to get the refund.

As per the united airline refund policy, the passenger will get the refund in the same model they used while booking the flight.

How much does it cost to cancel a united flight?  

  • A passenger who makes cancel a basic economy ticket will get a flight credit for the price of their ticket, minus a fee.
  • For domestic flights, the fee is $49.50 for one-way tickets and $99 for roundtrip tickets,
  • While for international flights, the fee is $99.50 for one-way tickets and $199 for roundtrip tickets

How to apply for a United Airlines refund?

  • Open the united airline's website in your search engine.
  • Next, you need to click on the manage bookings page.
  • Following this, you must fill out the passenger's last name and booking reference number in the available space.
  • By doing this, your booking will come on the next page; you need to select the booking you want to cancel.
  • Next, you must fill out the reason for the flight canceling and then cancel the flight.
  • Further, you have to scroll down, and you can see an option for the refund application you need to open.
  • After this, you must complete the mandatory details and submit that form.
  • Following this, you need to make the payments of flight canceling by using a card or other ways, and you will get the message of a flight cancellation on the given contact number and registered mail id.

By reading above, you will get the information of the united airlines phone number and still suppose if you have any concerns left. You can also connect with the official United Airlines representative and get guidance.  

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